Proper care is essential for preserving the beauty of your ceramic items. Just like the process of brewing tea requires patience and mindfulness, taking care of your tea tools and ceramics can be a calming, thoughtful practice. Here are some tips for cleaning, storing, and maintaining your ceramics.

1. How to Clean Ceramic Products

Use a Soft Sponge: When cleaning ceramics, always use a soft sponge and mild detergent. Avoid abrasive scrubbers or metal brushes, as they can scratch the delicate surface of your ceramics.

Rinse with Cool or Lukewarm Water: Rapid temperature changes can cause cracks in ceramic surfaces. For safe washing, use cool or lukewarm water instead of hot water.

Be Careful with Dishwashers: If you use a dishwasher, select a gentle cycle with lower temperatures. For the best care, we recommend hand-washing your ceramic items to avoid potential damage.

2. How to Store Ceramic Products

Choose a Safe Storage Location: Ceramics are fragile, so avoid placing them in high or unstable areas. Store them on low, sturdy shelves to reduce the risk of accidental damage.

Use Padding When Stacking: If you need to stack plates or cups, place a soft cloth or paper between each piece to prevent scratches and chips.

Avoid Humidity and Direct Sunlight: Storing ceramics in direct sunlight can cause discoloration over time. Additionally, keeping them in excessively humid environments may damage the glaze. Opt for a cool, dry place for long-term storage.

3. Mindful Care: Treating Ceramics Like Brewing Tea

The act of brewing tea involves patience, allowing time for the tea leaves to steep while appreciating the tranquility of the process. Just as this ritual nurtures your mind, taking care of your tea tools and ceramic products is a similar act of mindfulness. Each gentle touch preserves the unique beauty of the pieces, and by handling them with care, you create a moment of calm and reflection, much like preparing a cup of tea.

4. Tips to Prevent Discoloration and Damage

Avoid Harsh Chemicals: Bleach and strong detergents can cause discoloration or damage the glaze. Always use mild, neutral detergents for cleaning.

Do Not Leave Food Residue for Long Periods: Food stains can lead to discoloration if left on ceramics for extended periods. To prevent this, clean your items promptly after use.

Avoid Sudden Temperature Changes: Do not place cold ceramics directly into hot water or hot ceramics into cold water. These sudden changes in temperature can cause cracks. Gradual temperature adjustments are essential for preventing damage.

We do not typically offer custom-made products. However, many of our handcrafted items are made to order, meaning they are carefully created by artisans after your purchase is confirmed. Because of this, production and shipping times may be longer. We appreciate your understanding and patience.

1. Production Process and Timeframe

Handcrafted Items Made to Order: Some of our products are crafted only after an order is placed. This process ensures the highest quality and attention to detail, but it may take additional time. We will provide an estimated production and delivery timeline when you place your order.

Progress Updates: For items that are made to order, we will keep you updated on the progress via email, including estimated completion and shipping dates. Our goal is to maintain clear communication and provide a smooth purchasing experience.

2. Discounts for Bulk Orders

Bulk Order Discounts: We offer discounts on bulk orders, which vary depending on the quantity and type of product. We are happy to provide personalized consultations to find the best discount options for you.

Personalized Consultations for Optimal Terms: When placing a bulk order, we engage in detailed discussions to ensure that pricing, production schedules, and other conditions meet your needs. Please feel free to reach out for any inquiries, and we'll be glad to assist.

For any questions or special requests, please contact us via email, and we will be happy to provide prompt assistance. We are dedicated to ensuring your satisfaction.

Returns and Refund Policy FAQ

Basic Refund Policy

Q: How long do I have to return an item?

A: You have 30 days from receipt of your item to request a return. This policy reflects our commitment to customer satisfaction.

Q: What conditions must be met for a return?

A: Items must meet the following conditions to be eligible for return:

Item must be unworn and unused

All original tags must be attached

Original packaging must be intact

Receipt or proof of purchase must be available

Return Process

Q: How do I initiate a return?

A:

Email us at mellowwillow.co@gmail.com

Include the reason for your return in the email

For product defects, attach at least two clear photos showing the issue

Q: What happens after my return is approved?

A:

We'll send you a return shipping label and detailed instructions

Important: Returns sent without prior approval will not be accepted

Product Issues and Damages

Q: What should I do if there's an issue with my product?

A:

Inspect your order immediately upon delivery

Contact us right away if you find any defects, damage, or received the wrong item

Non-Returnable Items

Q: Which items cannot be returned?

A: The following items are non-returnable:

Perishable goods (food, flowers, or plants)

Custom-made products

Personal care items (beauty products)

Hazardous materials, flammable liquids

Sale items

Gift cards

EU Consumer Rights

Q: Are there special return policies for EU residents?

A: Yes, EU residents have the following special provisions:

14-day return window for any reason

Items must be unworn, unused, with tags, and in original packaging

Cancellation period starts the day after receiving the goods

Refund Processing

Q: When and how will I receive my refund?

A:

Refunds will be processed to your original payment method after inspection and approval

Processing typically takes up to 10 business days

Contact mellowwillow.co@gmail.com if you haven't received your refund 15 business days after approval

Q: How do exchanges work?

A: For the most efficient service:

Please follow the return process outlined in the 'Return Process' section above to return your current item

Once your return is approved, you can place a separate order for the new item

For any additional questions, please contact us at mellowwillow.co@gmail.com.

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Refund Policy